Shipping and Delivery Policy

ForCuties has partnered with DHL to provide an enhanced international shopping experience for customers in more than 200 countries and territories.

Please be aware that we do not ship to post office boxes.
We make every effort to deliver your order within the estimated timescales, however, delays are occasionally inevitable.

You can choose between 2 types of delivery offered by DHL:

DHL Express - Delivery in 3-5 Business Days
DHL Worldwide - Delivery in 1-3 Business Days

Delivery and shipment

The country of delivery is chosen at the time of payment. All prices, currencies and shipping costs will be adjusted according to the country in which you wish your items to be shipped. We will ship the approved orders as quickly as possible and in the sequence in which they were received. We ship all orders within 2 to 4 days (Monday - Friday) except during sales and peak commercial periods where it may take longer.
Estimated delivery times should be used as a guide only, and start from the date of shipment.
ForCuties is not responsible for delays caused by customs clearance procedures.

If a delivery is delayed or cannot be shipped (stock limit or other), the customer will be notified as soon as possible. In this case, the customer will be able to cancel the purchase agreement without charge. ForCuties will refund to the customer the amount paid as soon as possible, but no later than 30 days after termination.

Please note:

  • We are not responsible for delivery delays due to severe weather, natural disasters or strikes, and some of our carriers may experience delays during the holiday season.
  • Any unclaimed or refused packages that are returned back to us by DHL will be subjected to a 15% restocking fee and shipping charges are nonrefundable.
  • Any packages that are returned back to us due to customers entering their wrong shipping address will be subjected to a 15% restocking fee and shipping charges are non-refundable.
  • Any packages that are returned back to us due to customers entering their wrong shipping address will be subjected to a 15% restocking fee and shipping charges are non-refundable.

Import and Tax Policy

The CUSTOMER is responsible for and must pay all IMPORT DUTY and VALUE ADDED TAX (VAT) at the time of delivery. WinterWomen.com does not control duties and taxes and has no prior knowledge of the amount of duties and taxes that may be assessed. Duties and taxes are solely controlled by the customs department in the country to which the merchandise is being shipped and are assessed at the time of delivery. The shipping company will collect all applicable duties and taxes on behalf of the customs department. If the customer chooses to refuse the package due to the duties and taxes imposed or if DHL determines a package is undeliverable with the shipping information the customer provides on their order, the customer will be held liable for all shipping costs, including the charges incurred for the return shipping back to WinterWomen.com and any duty and taxes that are imposed on the return shipment.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on January 21, 2019