This is demo store. No orders will be fulfilled.
We do our best to ensure all of our customers enjoy a happy shopping experience with ForCuties however occasionally you may need to return an item.
This policy is offered in addition to your statutory rights.
Any items returned for refund or exchange must be in original/fully resalable condition and any labels intact.
To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:
Internet Customer Returns
Apparel Services Ltd.
Pirin str. 79A
We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product.
Personalised Items and Made To Order Items are non-returnable.
Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
In the interests of hygiene, you are unable to return underwear and socks. Swimwear may only be returned if the hygiene strip has not been removed. These conditions do not affect your statutory rights.
We’re happy to exchange an item for a different colour or size ONLY. Please follow the process above, indicating that you would like an exchange for a new size/colour in the 'Return Reason Code' column on the returns form.
Please also indicate the colour/size you would like to receive in exchange for the item you are returning in the same column.
All exchanges are subject to stock availability. If an item is out of stock at the time of the exchange being processed, a full refund will be issued.
If you want to exchange for a completely different style, we ask that you place a new order.
If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
The returned goods need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then we will contact you to arrange it.
If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.